Training – Crisis Management Workshop

Crisis Management Workshop

This one-day Workshop is designed to help members of an Incident Management Team (IMT) consider how their incident management decisions can take account of the psychological impact of the incident on them, their colleagues, customers and others who are affected.

This Workshop doesn’t focus on the skills and knowledge required by colleagues who are in direct contact with the people affected by incidents. Instead it acknowledges the need for an IMT to take account of the needs of the people affected, the forms of support that they require and the impact on the whole organisation.

Typically, the afternoon is spent in groups, using the knowledge learnt in the morning to respond to some fictional scenarios.

 Who is this course helpful for?

The Crisis Management Workshop is designed to help the people who might be remote from the location of an incident, and who might not be in direct contact with the people most affected, but who are expected to make informed decisions about the management of that incident.

Although the Workshop is likely to include reference to the technical details of your Incident Management Plan, and may include some training specific to that Plan, it focusses most on the psychological effects of the incident and its management, so that these can be taken into account by your IMT.

The content of the Workshop, such as scenario examples, is always adjusted to make it as relevant as possible to you and your organisation.

How will participants benefit from taking part in the Workshop?

 Your participants will feel more confident in their ability to understand:

• the impact of the incident on the people most directly affected
• how to communicate sympathetically with those people
• the importance of ‘Secondary Trauma’ and how it influences the outcomes (distress, reputation, cost) of an incident
• a model of best practice for looking after the people affected by a serious incident
• how they can look after themselves and each other during the period of increased pressure that incident management often brings

 Length of course

 The Crisis Management Workshop is a one-day event. Start and finish times, as well as lunch and breaks are all flexible.

 How many people should attend?

 At Clarity we don’t impose a limit on numbers attending. This Workshop can accommodate relatively large numbers, e.g. 25 to 30; and will be equally helpful to a small IMT of only 4 to 6 people.

 Training activities often used in the Workshop?

 Trainer presentation, group discussion, small group work, video, scenario based exercises and feedback

 And finally…

 Although no pre-Workshop preparation is explicitly required to attend this Workshop it may be beneficial for participants to remind themselves of the details of their IMT roles.

Hand-outs, certificates of attendance and a short report containing a summary of participants’ feedback will be provided.